How to install and activate Convbox Post-Purchase Survey
Want to know how customers discovered your store before purchasing?
Was it through ads, email campaigns, social referrals, or other channels? With Convbox's Post-Purchase Survey, you can embed attribution questions in Shopify's post-checkout pages (Thank You & Order Status) to collect customer-reported data and refine order attribution modeling.
1. Install the Survey
Click the "Install Now" button in the bottom-right corner to activate the survey.
2. Add Survey App Blocks to Post-Checkout Pages
Configure where the survey appears by adding app blocks to:
- Thank You page
- Order Status page
Configuration Steps:
2.1 Navigate to: Shopify Admin > Settings > Checkout > [Customize]
2.2 Embed Survey Blocks
- In the left sidebar Apps section, locate
convbox-post-purchase-survey
- Click + beside the app block
- Add to both: Thank you section & Order status section
- Click Save (follow sequence 1-5 as shown in screenshot)
2.3 Verify Installation
Confirm the app blocks appear under Added sections with preview functionality.
2.4 Test Survey Display
- Place a test order in your store
- Check survey visibility on: Post-purchase Thank You page &Order tracking status page
- Validate response collection functionality
Installation Complete!
To modify survey questions/options or analyze results, refer to this article: Convbox Post-Purchase Survey Setup & Reporting
FAQ
1. Can the display position of the survey on the Thankyou page be adjusted?
Yes, it can be adjusted. However, we recommend placing the survey below the Order details section rather than on the right side. Placing it on the right side may cause mobile users to not see the survey after completing their purchase.
2. The survey is displayed on both the Order Status page and the Thankyou page. If a user submits it twice, will it cause duplicate counting?
No, duplicate counting will not occur. Convbox will determine whether the user has already submitted a response. If they have, the survey will no longer be shown to that user.
Updated on: 09/04/2026
Thank you!