Want to know how customers discovered your store before purchasing?
Was it through ads, email campaigns, social referrals, or other channels? With Convbox's Post-Purchase Survey, you can embed attribution questions in Shopify's post-checkout pages (Thank You & Order Status) to collect customer-reported data and refine order attribution modeling.

1. Install the Survey

Click the "Install Now" button in the bottom-right corner to activate the survey.

2. Add Survey App Blocks to Post-Checkout Pages

Configure where the survey appears by adding app blocks to:

Thank You page

Order Status page

Configuration Steps:
2.1 Navigate to: Shopify Admin > Settings > Checkout > [Customize]



2.2 Embed Survey Blocks

In the left sidebar Apps section, locate convbox-post-purchase-survey

Click + beside the app block

Add to both: Thank you section & Order status section

Click Save (follow sequence 1-5 as shown in screenshot)




2.3 Verify Installation

Confirm the app blocks appear under Added sections with preview functionality.



2.4 Test Survey Display
Place a test order in your store

Check survey visibility on: Post-purchase Thank You page &Order tracking status page

Validate response collection functionality




Installation Complete!
To modify survey questions/options or analyze results, refer to this article: Convbox Post-Purchase Survey Setup & Reporting

Updated on: 18/03/2025