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Facebook Pixel Sharing Instructions

When the event data of your Pixel is abnormal and you need our assistance in troubleshooting, in order to improve the efficiency of troubleshooting, it is recommended that you share your Pixel with us.

There are two ways to share Facebook Pixel



The first way to share


Click here, select the Business Manager where your account is located, and then enter the Business Settings interface

Enter the Users > People page, click the Add button shown in the figure below to add a new user



In the Invite People pop-up window, enter the OmniTrack technical support account (please ask the customer service through the chatbox to obtain the account), and then click the Next button



No need to make any modifications in Step2, just click the Next button




Select the corresponding Pixel in the Pixels option, and assign the "**View Pixels**" permission, and then click the Invite button



When you see the following prompt, it means that the sharing operation of the advertising account has been completed. You only need to pass the prompt information in the picture below through the chat window or send an email to Support@rto.ai, and we will arrange technical staff to help you troubleshoot the problem.



The second way to share


Enter the Pixels page, select the Pixel to share, click the Assign partners button as shown in the figure below, and assign the Pixel to our Business Manager



In the following pop-up window, enter our Business Manager ID in the input box of** Enter partner business ID**, open the View Pixels permission in Partial access, and then click the Next button (lease ask the customer service through the chatbox to obtain the BM ID)



The next two steps can be selected according to actual needs. After clicking the I accept button, you will see a prompt that the sharing is successful. Similarly, you need to use the OmniTrack APP chatbox or send an email to Support@rto.ai to inform us of the successful sharing prompt information, and we will arrange technical staff to help you troubleshoot the problem.



Updated on: 19/10/2023

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