Question 1

Convbox Tracking Installation Guide

Accepted Answer

Here is the installation and setup guide for Convbox Tracking subscribers:

Step 1: Install Convbox Tracking App

Visit Shopify App Store
Search for "Convbox Tracking"
Click Install

Step 2: Provide Contact Details

Complete/verify pre-filled information from your Shopify account:

First/Last Name
Contact Email
Business Type
Your Position

Step 3: Select Subscription Plan

Choose a plan based on your monthly order volume:

After confirming the plan, click the "Choose Plan" button, and then click the "Continue" button at the bottom of the page to continue.

If you subscribe to the Plus plan, after clicking the "Continue" button at the bottom of the page, the system will automatically jump to the checkout page, and enter the payment card information according to the prompts to complete the payment.
If you choose the $7.99 plan, we will deduct the fee through Shopify. After clicking the "Continue" button, you will be navigated to the Shopify subscription confirmation page, and you can directly click the confirmation button on the page to complete the subscription.

Step 4: Initial Configuration

After successfully subscribing to the plan, you will be directed to the app to perform a series of initial confirmations. The foll

Question 2

How to enable Convbox Trcking App Extension?

Accepted Answer

Why should we enable the Convbox Tracking App extension？ This action will help our app work better with your Shopify by integrating deeply with your Shopify theme. Then, your tracking data will be more accurate!

How to enable Convbox Tracking App Extension in your Shopify them？

Step 1：Go to your Shopify theme editor， and click the "Customize" button

Step 2：Click "APP embeds", then active our app extension and click "Save" to finish this setting.

Question 3

How can I check whether my pixel working correctly or not?

Accepted Answer

There are three methods to check if pixel events are triggering correctly on your store:

Use the Event Monitor feature in the app to check if server events are triggering correctly.
Install the Facebook Pixel Helper Google Chrome extension to test browser events.
Use Facebook's "Test Events" to test server events.

Here's a detailed instruction of these three methods:

Method 1: Use the Event Monitor feature in the app to check if server events are triggering correctly

1) Enter the Convbox Tracking app. 2) In the left-side menu, locate and click on "Event Monitor." 3) In the "Event Realtime Monitor" module, you'll see the server event records from the last 2 hours. You can compare this data with the actual events to ensure everything is working correctly.

|| Please note that if you have multiple Facebook Pixels installed in the app, you'll need to switch to the respective pixel in the upper left corner of the page to view the relevant event logs.

Method 2: Install the Facebook Pixel Helper Google Chrome extension to test browser events

Visit your website and click on the Pixel Helper icon. It will display information about pixel events on the current page, ensuring that events are triggered correctly and without errors.

[Click here](https://chromewebstore.google.com/detail/meta

Question 4

How to to change the overall Purchase Value reporting with Convbox Tracking?

Accepted Answer

Convbox Tracking offers an advanced option that you can use to modify the Purchase value that is sent with all Purchase events.

The standard value reporting sends the full amount that the customer paid with each Purchase event. So that includes the price for the products, taxes, shipping, and takes into consideration any coupon discounts that were applied.

It's very simple: The Purchase value shows what the customer paid at checkout.

If you wish, you can enter a percentage value in the advanced settings tab to report a reduced value amount instead of the full value (100% = default).

Question 5

Different analytics service is reporting different conversions results. Why?

Accepted Answer

The attribution method may be different. One platform may have a conversion window of 30 days while another one may have a conversion window of 90 days.

Some platforms have last-click attribution while others use first-click.

Another service reporting conversions may be combining organic and paid conversions. Your platform's dashboard will only show paid conversions.

Ad blockers block almost every conversion tag from firing. A portion of your visitors are probably using ad blockers which can skew the conversion count.

Question 6

How to Distinguish Order ID, Order Number, and Order Name in Shopify

Accepted Answer

In Shopify, Order ID, Order Number, and Order Name are different identifiers and attributes related to orders. You can understand and distinguish them as follows:

1.Order ID:

a. Order ID is a unique identifier assigned by Shopify to each order. b. Every order has a unique Order ID, typically consisting of a number or a unique string. c. In the address of the order details page, you will generally find a long string of numbers as the Order ID suffix, as shown in the following example:

2.Order Number:

a. Order Number is automatically generated by Shopify when creating an order. It is a user-friendly order identifier and is much shorter than the Order ID, making it easier to remember and recognize. b. To view the Order Number for a specific order, you can follow the following steps: Go to the order's details page.>>Manually add ".json" to the end of the page address and press enter.>>You will see the following page, where you can search for the "number" content to find the corresponding Order Number, as shown here:

3.Order Name:

a. Order Name can be customized by the merchant and does not have a fixed format. It is set according to the merchant's needs. Shopify currently supports setting Order Name in a format that includes a prefix, Order ID, and a suffix. b. Generally, what

Featured & Frequently Read Articles

Browse All Categories