FAQ
Why Can't I Find Some Creatives in Scoreboard?
Certain creative types aren’t supported in Scoreboard due to platform limitations and data structure constraints. Here’s the breakdown: 1. Posts & Dynamic Product Ads (DPAs) These formats don’t contain standalone creatives by design. Since they lack distinct creative elements (like images or videos), they aren’t included in creative-level analytics. 2. Carousel Ads The Meta API does not provide data that splits carousel ads into individual creatives. As a result, we cannot support anFew readersCan I Copy Tags Across Multiple Sites?
Cross-Site Tag Replication If you manage multiple sites and need to use the same set of tags, here's what you need to know: Current Limitation: The interface doesn't support direct tag copying between sites yet. Workaround: Provide us with the source site and target site details for the tags you want to replicate. Our team will handle the cross-site migration for you behind the scenes. Upcoming Feature: We're working on adding an in-interface tag copying function for multiFew readersWhat Currency Unit Does Creative Compass Use?
Currency Unit in Creative Compass Creative Compass uses the currency unit set in your ad account by default. If you've linked multiple ad accounts to the same store with different currency units, please contact our technical support team for assistance. Note: Currency consistency across linked ad accounts ensures accurate cross-campaign performance analysis. Reach out to us if you need help standardizing currency settings.Few readersWhat Attribution Window Does Creative Compass Use?
Creative Compass currently uses the attribution window set when you create a Facebook ad set. For example, if you select the standard attribution window, 7-day click, or 1-day view when setting up your ad, the conversion data displayed in Creative Compass will include conversions within 7 days of a click or 1 day of an impression. Upcoming Attribution Enhancements We’re planning to enable you to: Choose between Facebook’s native attribution windows and Convbox attribution models Stay tuFew readersHow to Extract Tags from Messy Ad Naming?
If your ad naming lacks consistency in capitalization—for example, the same word appears in different cases like "Inhouse", "inhouse", and "INHOUSE"—you only need to create one tag with the rule "Ad Name contains Inhouse". Tag rules are case-insensitive, so they will capture all variations. When multiple terms convey the same meaning—such as "inhouse" and "internal" both referring to "creatives from the company's in-house team"—you must use multiple rules in the tag. Here’s how: Click *Few readersWill the Same Creative Appear Multiple Times After Copying Ads?
Standard Ad Copying Scenario When you copy ads, the same creative used across multiple copied ads will appear as a single entry in Creative Compass. We aggregate performance data from all associated ads to give you a unified view of the creative's performance. Edge Case: Multiple Creative IDs on Facebook If you upload the same creative to Facebook multiple times, the platform may subtly alter the creative (undetectable to the naked eye) during each upload, generating unique Creative IFew readersCan Tags Be Created in Batches?
Batch Tag Creation Guide When you need to set up numerous tags, manual creation can be time-consuming. Here’s how to streamline the process: provide us with your desired tags in the format below, and we’ll handle bulk creation or updates for you. Format Example: How It Works: In the exampFew readers