If the online store updates the theme, what settings do I need to reset the Convbox Tracking app?

After updating the store theme, you need to re-enable the Convbox Tracking app extension in the new theme. In addition, there is no need to make other settings in the Convbox Tracking app, and we will handle it automatically. It is recommended that you conduct an event trigger test after changing the theme of your store. If you have any questions, you can contact us in time through the chat window or email.

For how to enable the APP extension, please check this article.

Updated on: 07/03/2025