> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.rto.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to install and activate Convbox Post-Purchase Survey

**Want to know how customers discovered your store before purchasing?**  
Was it through ads, email campaigns, social referrals, or other channels? With Convbox's **Post-Purchase Survey**, you can embed attribution questions in Shopify's post-checkout pages (Thank You & Order Status) to collect customer-reported data and refine order attribution modeling.

### 1.  Install the Survey

Click the **"Install Now"** button in the bottom-right corner to activate the survey.

![](https://storage.crisp.chat/users/helpdesk/website/bf925fddbcd2e800/image_1nvbsua.png =1000x518)

### 2. Add Survey App Blocks to Post-Checkout Pages

Configure where the survey appears by adding app blocks to:

* Thank You page

* Order Status page



**Configuration Steps:**

###### 2.1 Navigate to: Shopify Admin > Settings > Checkout > [Customize]

![](https://storage.crisp.chat/users/helpdesk/website/bf925fddbcd2e800/image_14px198.png =1000x425)


###### 2.2 Embed Survey Blocks

1. In the left sidebar **Apps** section, locate `convbox-post-purchase-survey`

2. Click **+** beside the app block

3. Add to both:    *Thank you* section & *Order status* section

4. Click **Save** (follow sequence 1-5 as shown in screenshot)

 

![](https://storage.crisp.chat/users/helpdesk/website/bf925fddbcd2e800/image_mdg6rn.png =900x250)


###### 2.3 Verify Installation

Confirm the app blocks appear under *Added sections* with preview functionality. 

![](https://storage.crisp.chat/users/helpdesk/website/bf925fddbcd2e800/image_smst72.png =900x243)


###### 2.4 Test Survey Display

1. Place a test order in your store

2. Check survey visibility on:   Post-purchase Thank You page &Order tracking status page

3. Validate response collection functionality
![](https://storage.crisp.chat/users/helpdesk/website/bf925fddbcd2e800/image_31dok4.png =1000x457)

**Installation Complete!**  

To modify survey questions/options or analyze results, refer to this article:  [Convbox Post-Purchase Survey Setup & Reporting](https://help.rto.ai/en/article/convbox-post-purchase-survey-setup-reporting-qniilf/)



---
# FAQ

###### 1. Can the display position of the survey on the Thankyou page be adjusted?

Yes, it can be adjusted. However, we recommend placing the survey below the **Order details** section rather than on the right side. Placing it on the right side may cause mobile users to not see the survey after completing their purchase.
![](https://storage.crisp.chat/users/helpdesk/website/-/b/f/9/2/bf925fddbcd2e800/d3e9306b-077a-4b4b-aee3-c4195f_mc06az.png =600x705)




###### 2. The survey is displayed on both the Order Status page and the Thankyou page. If a user submits it twice, will it cause duplicate counting?

No, duplicate counting will not occur. Convbox will determine whether the user has already submitted a response. If they have, the survey will no longer be shown to that user.