> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.rto.ai/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How does Convbox Tracking charge?

Convbox Tracking offers a 7-day trial, with a free 7-day trial to test before you actually subscribe. You will need to approve the charge before you start the trial, but there will be no charge if you stop using the app before the trial period (7 days) ends.

In case you're having any issues with your payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us by our live chat or email.

For upgrading and downgrading concern(s) during the billing period, please refer to this link [ here](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps).